Either you reach a real patient, or your credit comes right back.
We pay for bad leads, not you. Most refunds are automatic — your credit returns to your account without you even reporting it, ready to spend on the next patient request.
- Instant credit refund
- Most refunds automatic
- No questions — we carry the risk
The risk is entirely on us.
There are no phone-less leads on ClinicVi; behind every request in your panel is a real person with a number. When something's wrong, your credit — not cash, but credit you spend immediately on the next lead — is restored to your account instantly. We carry the downside risk; all you do is talk to real patients.
When does your credit come back?
A refund is guaranteed in every case below. Some are automatic (no reporting needed); the rest you flag in one click, no questions asked.
WhatsApp can't be reached
If the lead's number isn't on WhatsApp or the message can't be delivered, your credit is refunded automatically — no need to report it, the system catches it and restores your credit instantly.
Invalid or unreachable number
If the phone number is invalid or unreachable on any channel, your credit returns to your account. You only pay for patients you can actually call.
"I never filled out this form"
If the patient disowns the request and says "I made no such enquiry", your credit is refunded. Just tell us — no interrogation, the credit returns instantly.
Never pay for the same patient twice
If a patient you already unlocked returns with a different request, it opens free; if you were charged by mistake, the credit is refunded. The system tracks duplicates for you.
Fake, bot or off-industry request
If a fake, automated-bot or irrelevant request appears, flag it within 14 days in one click; we review and refund your credit.
Phone-less leads never enter
No request without a number ever reaches your panel — it's filtered out before you pay. Every lead you see is a real person you can call right now.
Three steps, in seconds.
Detected
The system catches the problem automatically (WhatsApp fails, duplicate lead) or you tap "Request refund" next to the lead in one click.
Instant credit
The credit is restored to your account at the same moment — not cash, but credit you spend right away on the next patient request.
Transparent record
Your transaction history shows exactly which lead was refunded and when. No surprise deductions, no hidden terms.
What's not covered? Let's be honest.
For our guarantee to be believable, we state its limits plainly. These are not refund reasons:
- You reached the patient but the conversation didn't convert — you paid for a real person's contact, not a sale guarantee.
- The number is valid and the patient is real but not interested right now — that's a normal lead.
- An error on your side (e.g. messaging the wrong number/channel).
- Repeatedly flagging the same lead or abusing the guarantee.
Questions you might have
How long does a refund take?
Instant for automatic cases; and instant, no-questions-asked, for cases you flag. No waiting, no forms, no approval process.
Do I have to report every refund?
No. WhatsApp-fails and duplicate leads are refunded automatically. You only flag cases like "didn't fill the form" or fake/bot in one click.
Do I get cash back or credit?
It returns as credit to your account, ready to open another patient request immediately — so your budget always stays in the field, finding patients.
Is there a refund limit?
No limit for genuinely problematic leads — we carry the risk. We only apply a reasonable cap to prevent abuse of the guarantee.
The downside risk isn't yours.
We review your application the same day. We handle setup; you only talk to real patients.